Support Worker FAQ

What is WISE Hire?

WISE Hire is an online platform, providing support workers with the opportunity to work with NDIS clients to help meet their everyday needs, and provide access to experiences in their community.

The flexible, easy to use platform connects you to a network of ‘disability service providers’ looking to fill vacancies for everything from walking dogs, doing the shopping, helping clients to attend a sports match, to assisting with daily hygiene routines and doctors’ appointments.

WISE Hire only partners with reputable support agencies, so you can be assured of your personal security and the reliability of the work.

I am a support worker interested in signing up. How can I register?

You can sign up via the WISE Hire website by visiting the register as a support worker link. It will walk you through all the steps needed to sign up, and outlines the documents needed to complete the process.

Do I need an ABN?

Yes, you will need an ABN, as you are working for yourself and not for an employer.

I don’t have an ABN, can I still apply?

Yes you can, but to complete your application you will need to obtain an ABN. The ABN is a unique 11 digit number that identifies your business or organisation to the government as well as the wider community. If you’re not sure where to obtain one or how to set one up, you can click on the link next to ABN Number on the Bank Details page that reads, “don’t have an ABN yet? Get one here”.

What kinds of training do you offer for support workers?

Click here to watch a run through of the full WISE Hire platform. It will show you everything from how to sign up, to how to start and finish jobs. There are five different training courses for support workers to complete before they begin working from the WISE Hire platform. They are:

  1. Communication
  2. Empathy
  3. Workplace Health and Safety
  4. Manual Handling
  5. Initiative

Some organisations we partner with provide additional orientation information which we send to you before starting your job so that you are as prepared as you can be.

How often do I need to review and/or provide new documentation?

The WISE Hire team ensures all the registration information provided is current when you start. It is your responsibility as a support worker to ensure your documentation is updated if it expires. To update expired information just email your request to theteam@wisehire.com.au and we will upload it to your profile for you.

What are the rates of pay for the work that I’ll be doing?

There are three different rates of pay for the normal time slots at different times of the day. You will be paid under an award for the work you do.

The rates range from $33 per hour during normal time to evening rates and public holiday rates in accordance with workplace regulations that range between $30 per hour and $75 per hour for level one Disability Support work.

There are also several allowances which you can receive where applicable.

How long does the registration process take?

The initial registration process takes no longer than maybe 5 or 10 minutes. If you have access to all the required documentation, this final step should take no time at all. However, the length of the process will depend on how many documents you have available at the time, and how many will need to be obtained.

Can I pause the registration process and come back to it later?

You certainly can. At any point of the registration process, there will be a box in the bottom left corner which says “Save and Exit”. If you click on this box you will log out of your WISE Hire account, and can come back to complete your registration at any time after that.

What types of work could I be doing?

The types of work are many and varied, in fact it’s rare that you’ll be doing the same type of thing from one day to the next. It could be everything from walking dogs, doing the shopping, helping clients to attend meetings or a sports match, to assisting with doctors’ appointments. The main objective is to provide support to people with disability in the community who need it, and help them to access services, entertainment, and their local surroundings in general.